Infusing Artificial Intelligence for Knowledge Retention and Transfer in the Fifth Industrial Revolution in South Africa: Establishment of a Knowledge Portal

Abstract

Artificial intelligence (AI) can serve as a solution for knowledge retention and transfer in the Fifth Industrial Revolution (5IR) in South Africa. AI involves the use of intelligent machinery embedded with AI algorithms to ensure the effective retention and transfer of knowledge in the 5IR. A significant challenge organisations face is retaining their existing knowledge and efficiently transferring it among staff members. The purpose of this study was to investigate the application of AI for knowledge retention and transfer in the 5IR, with the aim of establishing a knowledge portal. This qualitative study employed a literature review methodology and incorporated insights from researchers’ experiences with using AI for knowledge retention and transfer in the 5IR. The findings suggest that AI can facilitate effective knowledge retention and transfer through the creation and use of an AI-powered knowledge portal in the 5IR. The AI knowledge portal can be integrated with knowledge management systems to safeguard organisational knowledge. Additionally, it allows for anytime access to this knowledge, regardless of location. The portal also connects users with knowledge resources and experts within the organisation, ensuring the accurate sharing and exchange of knowledge. The study proposes a framework to incorporate AI in the establishment of an AI- powered knowledge portal, thereby enhancing the retention and transfer of knowledge in the 5IR.