Facebook as an Information Service Delivery Tool: Perspectives of Library Staff at the University of Benin, Nigeria

Abstract

The study investigated the effectiveness of Facebook as a tool for information service delivery (ISD) in libraries. The descriptive survey method was adopted for the study which was based on the perceptual experience of 49 of University of Benin Library staff who had Facebook accounts and took part in the library’s Facebook group activities. The closed-ended questionnaire with a 4-point rating scale was used for data collection, and data were analysed using simple percentages. The results revealed that Facebook is an effective tool for ISD. In Conclusion, the study provides an understanding of how libraries can use Facebook for ISD.