Recordkeeping Competencies and Skills: Implications for Service Delivery in Tanzanian Public Universities

Abstract

Identifying whether records professionals have adequate knowledge and skills in recordkeeping practices is essential. This paper investigates the impact of recordkeeping competencies and skills in delivering service in Tanzanian public universities. The study adopted Mixed Methods Research (MMR) to guide the researchers in gathering data from the study population. Qualitative and quantitative data were collected concurrently and the analysis was done separately, although the data were integrated at the interpretation stage. Therefore, the study employed a convergent parallel MMR design. The study targeted a population of 105. A census sampling technique was used since the study population was relatively small. The overall findings revealed low statistics on recordkeeping training attendance by participants. The study recommends that since many recordkeeping practitioners do not have adequate knowledge and skills on recordkeeping matters concerning digital recordkeeping, training, particularly practical training on digital recordkeeping, is recommended by this study.